Cancellation Policy

As a part of our working relationship, it is also important that you are aware of our cancellation policy, which may require you to pay fees that will be remunerated to the interpreter(s) booked for your event.

Cancellation fees will vary depending upon the nature of your production or event however the following is provided as a guide:

• When appointments are cancelled at short notice, it is often difficult for the interpreters to find a new appointment. In consideration of this, all bookings cancelled within 48 hours of the start time will incur the full cost of the booking. This 48-hour period does not include public holidays and weekends.
• Major events including theatre shows, musicals and concerts:
  • Consideration will be made for exceptional circumstances (for eg: COVID lockdown), however time spent on rehearsal of scripts/lyrics will still need to be paid to the interpreters. This will be assessed at the time of cancellation and discussed with Auslan Stage Left Director to ensure a fair and reasonable arrangement is reached for all parties.